Frequenty Asked Questions

<p>The team at Viridian Apartments operates all the serviced apartments you see on this website. Booking direct is the smart way to go and the very best way to get all the perks. By booking direct on this website, you will get the best rate guaranteed, no cleaning fee, no deposit and the most flexible cancellation policy. Plus you’ll get that personal touch with direct interaction with our expert reservation team. #bookdirect&nbsp;</p>

<p>Did you know we have a fantastic selection of pet-friendly* serviced apartments on offer? Simply enquire with our reservations team and they'll find the best option for you and your four-legged friends! stay@viridianapartments.com+44 (0)20 3743 0331 *subject to availability / approval</p>

<p>If you would like to talk to our reservations team about any of our serviced apartments, whether you looking to stay as a business traveller or for leisure, please contact : +44 (0)20 3743 0331 (option 1) / <a href="mailto:sales@viridianapartments.com" rel="noopener noreferrer">sales@viridianapartments.com</a></p><p>If you would like to talk to us about setting up a corporate account for preferred rates, please contact: +44 (0)20 3743 0361 (option 1) / <a href="mailto:sales@viridianapartments.com" rel="noopener noreferrer">sales@viridianapartments.com</a></p><p>If you are staying with us and would like to speak to the Guest Services team: +44 (0)800 652 2552 / <a href="mailto:help@viridianapartments.com" rel="noopener noreferrer">help@viridianapartments.com</a></p>

<p><a href="https://www.viridianapartments.com/our-apartments#properties-in-london" rel="noopener noreferrer" target="_blank">Apartments in London</a> are situated areas such as London Bridge and Docklands in the East of London, Westminster and Fitzrovia in the centre, through to areas such as Earl’s Court, Hammersmith, Ealing and Richmond in the West. </p><p><a href="https://www.viridianapartments.com/our-apartments#rest-of-uk" rel="noopener noreferrer" target="_blank">Outside London</a>, Viridian Apartments operates serviced apartments in towns of high corporate density such as Reading, Newbury, Southampton, Swindon and Farnborough. </p><p>All our apartments are also available for leisure stays - city breaks in London, holidays by the coast in Bournemouth, mini-breaks in cultural towns like St. Albans for example.</p>

<p>Throughout our serviced apartments, standard check-in time is 4pm onwards and we ask guests to check-out by 10am on their last day. We will always try to accommodate earlier check-in or later check-out, subject to availability.</p>

<p>Ordinarily, the minimum booking period with Viridian Apartments is three nights but this is dependent on availability and does not apply for all apartments. We specialise in medium-longer term stays and offer our best rates for longer stay periods. It is also worth noting that in the UK, VAT is only levied at 20% for the first 28 nights (or 5% until 12th Jan 2020) and it reduces significantly after that period. That said, we will always remain extremely competitive for any length of stay and do welcome guests looking for short-stay solutions, whether for business or leisure!</p>

<p>With serviced apartments, all the basic services are included in the rate. The Viridian Apartments rate includes a welcome pack with a few essentials to help get a guest’s stay off to a stress-free start. Also included is Wi-Fi and TV access, as well as all the normal running costs (such as heating, water and electricity), a weekly maintenance check, a weekly housekeeping service (cleaning and a change of linen / towels) as well as final departure cleaning. We offer a 24-hour helpline where a member of the team is on hand to answer any questions the guest may have. There is also a range of additional services should the guest request them. All our standard services and added extras can be viewed <a href="https://www.viridianapartments.com/what-to-expect" rel="noopener noreferrer" target="_blank">here</a>.</p>

<p>Opting for serviced apartments when travelling, whether for business or leisure, is a hugely growing trend for good reason. Well several in fact. Here's what our guests are telling us...</p><p><br></p><h2>Space</h2><p>There is no question that serviced apartments win out over average hotel rooms in dimensions – guests can spread out and take advantage of the ‘zoned areas’ or separate rooms with defined spaces to work, cook, relax and sleep. This is especially appreciated in longer stays.</p><h2><br></h2><h2>Cost-effective</h2><p>The average daily rate per room tends to be more cost effective than with hotels, especially for longer stays. With welcome hampers on arrival as well as the availability of shopping services available from many operators, guests can benefit from the staffed support, yet also save money that would have been spent on mini-bars and room-service. Also a cost-saving: serviced apartments normally offer free Wi-Fi unlike some hotels (we certainly do).</p><p><br></p><h2>Self-contained and safe</h2><p>By their very nature, serviced apartments offer a self-contained environment which is safe and secure – there are typically less communal areas than in hotels. All our apartments have been awarded accreditation by the <a href="http://www.cs-compliance.co.uk/covid-19-accreditation/" rel="noopener noreferrer" target="_blank">CSC Covid-19 Safe scheme</a>, <a href="https://isaap.org/compliance-accredited-providers/" rel="noopener noreferrer" target="_blank">ISAAP Compliance Accreditation </a>and I<a href="https://isaap.org/quality-accredited-providers/" rel="noopener noreferrer" target="_blank">SAAP Quality &amp; Comfort Certification</a>. Our guests can book and stay with confidence, with extensive measures and protocols in place to provide a safe environment.</p><p><br></p><h2>Home comforts</h2><p>Many people underestimate the importance of home-comforts when staying away from home. With serviced apartments, guests enjoy a 'home-away-from-home'. With comfortable sofas, dining spaces and even home-office desks in some , guests can spread out and enjoy the amenities. And with fully-fitted kitchens, guests can eat what they like, when they like, with no meal-time restrictions. Serviced apartments also offer guests privacy and autonomy - they can relax in their own private space, with more freedom and convenience than a standard hotel room.</p><p><br></p><h2>Service</h2><p>No need to miss out on top-notch service during your stay! Most serviced apartments come with an impressive range of services as standard and guests can usually opt for more. We fully appreciate that every guest is unique and every stay requires bespoke care and consideration and we offer a heap of<a href="https://www.viridianapartments.com/what-to-expect" rel="noopener noreferrer" target="_blank"> extra services and facilities</a> for guests should they wish them.</p><p><br></p><p>As one of the largest serviced apartment providers in the UK, Viridian Apartments offers guests a choice of over <a href="https://www.viridianapartments.com/our-apartments" rel="noopener noreferrer" target="_blank">400 apartments</a> in more than 50 locations throughout the UK.</p><p><br></p>

<p>Why choose serviced accommodation? There are many benefits of choosing a serviced apartment over alternative accommodation solutions: </p><ul><li>Space. Serviced apartments typically offer lots of space for guests – with areas to work, cook, relax and sleep. </li><li>Amenities. They are a ‘home away from home’ with private cooking facilities and, usually, laundry facilities. Guests will normally get a proper area to work such as a desk or table – rather than resorting to a laptop in bed. </li><li>Flexibility. Serviced apartments also offer guests flexibility and freedom – guests are free to come and go as they wish and have their entirely own schedule. </li><li>Staffed support. A stay in a serviced apartment will provide guests with hotel-like amenities such as cleaning, maintenance and staffed service. Operators often offer added extras such as: bespoke welcome hampers for a guest’s arrival; the availability of shopping services where guests can pre-select goods for delivery; ironing and dry-cleaning services; meet and greets and chauffeur driven arrival. </li><li>Cost-effective. Serviced apartments also tend to be more cost effective than alternative accommodation, especially for longer stays. </li><li>Self-contained. From a safety / social distancing point of view, serviced apartments are self-contained environments, with less communal areas, and many offer contact free check-ins. </li><li>Interior design. Most serviced accommodation operators pride themselves on their attention to interior design so guests can enjoy lifestyle enhancing designs during their stay.</li></ul>